Refund and Return Policy

Effective Date: December 13, 2024

Thank you for shopping with LYRO! We aim to ensure every customer is fully satisfied with their purchase. However, we understand that sometimes things may not work out as expected. Our Refund and Return Policy has been designed to provide you with a smooth and hassle-free experience. Please read the following details regarding our return and refund process.

1. Return Eligibility

To be eligible for a return and refund, the following conditions must be met:

  • Condition of the product: The item must be unused, undamaged, and in the same condition that you received it.
  • Original packaging: The product must be returned in its original packaging, with all tags, accessories, and documentation that were included with the product.
  • Timeframe: Returns must be initiated within 30 calendar days from the date of purchase. Any requests for returns after 30 days will not be eligible for a refund.

2. How to Return an Item

To initiate a return, please follow these simple steps:

  1. Contact our Customer Service Team:

    • Send an email to info@lyro.site with the subject line “Return Request.”
    • Alternatively, you can reach us by phone at (307) 756-3766. Our customer service team will be happy to assist you.
    • Please include your order number, the reason for the return, and any additional details (such as photos of the product, if necessary).

  2. Return Authorization:

    • Upon receiving your request, our team will review the details and send you a Return Authorization Number (RAN). This number must be included with your return shipment.

  3. Shipping the Product Back:

    • Once you’ve received the return instructions and authorization, carefully pack the product and ship it back to the following address:

    LYRO Returns Department
    216 N Yellowstone Ave,
    Moorcroft, Wyoming, 82721,
    United States

    • You are responsible for the cost of return shipping unless the item is defective or we made an error with your order. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined above. If your return is approved, we will process your refund within 7–10 business days.

  • Refund Method: Refunds will be issued to the original payment method used during the purchase. If you paid via credit card, the refund will be credited back to your card. Please note, it may take a few days for the refund to appear on your account depending on your financial institution.

  • Partial Refunds: In some cases, a partial refund may be granted if the returned product is not in its original condition, is damaged, or missing parts that were not due to our error.

4. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or product, please follow the return process and place a new order.

5. Non-Refundable Items

Certain items are non-returnable and cannot be refunded. These include:

  • Gift cards or certificates.
  • Downloadable software or digital products.
  • Personalized or custom-made items (unless defective).

6. Defective or Damaged Products

If you received a defective or damaged product, please contact our customer service team within 7 days of receiving your order. We will gladly assist you with a replacement or refund, depending on availability.

7. Customer Support

For any questions or concerns regarding our Refund and Return Policy, please feel free to reach out to our customer support team:

We are here to assist you and ensure you have a positive shopping experience with LYRO.